Virtual Insanity: South Korea’s Bitcoin Craze Gets Physical
Bitcoin and other virtual currencies have taken S. Korea by storm. In-person customer service might just be one of the secrets to its success.
customer service
The Crazy World of Call Bells in S. Korea
Call bells are one of the more curious, but ubiquitous, sights for newcomers in South Korea. What are they? How long have they been around?
Dear Customer, I Love You: Emotional Labor at South Korean Call Centers
Having to say things like "Dear customer, I love you" when a customer service rep answers calls is one reason emotional labor became a hot issue in Korea.